Chatham-Kent Hospice & Chatham-Kent Hospice Foundation Privacy Statement

Guiding Principles

Chatham-Kent Hospice & Chatham-Kent Hospice Foundation are committed to protecting the privacy of our donors. We value our donors’ trust and recognize that maintaining this trust requires that we be open and accountable in our treatment of the personal information that you choose to share with us. We do not trade, rent or sell the names of our valued supporters.

The following principles reflect our pledge to safeguard our donors’ Personal Information pursuant to this Privacy Statement.

1. We are accountable for your Personal Information.

“Personal Information” is any information that can be used to distinguish, identify or contact a specific individual. This information includes whether an individual has donated to Chatham-Kent Hospice Foundation, applied to be a volunteer or signed up for our newsletter, how much has been donated and an individual’s private contact information. Business contact information and certain publicly available information, such as names, addresses and telephone numbers that are published in telephone directories, are not considered personal information.

We keep the Personal Information that you provide to us in strict confidence.

Our employees sign confidentiality agreements and safeguards are in place to ensure that the information is not accessed, disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed. Individuals may access their personal information at any time to ensure that it is correct and current.

2. We collect, use and disclose personal information for the purposes that we identify to you.

When Chatham-Kent Hospice & Chatham-Kent Hospice Foundation collects personal information directly from individuals, we identify the purposes for which personal information is collected at or before the time of collection. These purposes include: fundraising, the administration of donations, providing information about the activities of Chatham-Kent Hospice, compliance with legal and regulatory requirements and to ask for support in our mission to provide compassionate, end-of-life care in a home-like setting.

3. We obtain your consent to collect, use or disclose your Personal Information.

We collect, use or disclose your personal information with your permission. Your permission may be expressed orally, in writing or may be implied, and you may give it to us orally, electronically or in writing. You may limit or opt-out of future contact by Chatham- Kent Hospice or Chatham-Kent Hospice Foundation by contacting us at Donor Inquiries, Chatham-Kent Hospice Foundation, 34 Wellington Street East, Chatham, ON, N7M 3N7, send an email to foundation@chathamkenthospice.com or call us at 519-354-3113.

4. We limit the collection of your personal information.

We limit the collection of personal information to that which is necessary for the purposes identified. Personal information will be collected only by fair and lawful means.

5. We limit the use, disclosure and retention of Personal Information.

Personal information will not be used or disclosed for purposes other than those for which it was collected, except with consent or as required by law. Personal Information will be retained only as long as necessary for the fulfillment of those purposes. Chatham-Kent Hospice’s web pages contain online forms that allow visitors to make a donation or apply to be a volunteer. The personal and credit card information provided on these forms is used only to process these donations or to submit your volunteer application.

6. Accuracy of Personal Information.

We rely on our donors to provide us with accurate personal information. To change or modify any personal information previously provided, write to us at: Donor Inquiries, Chatham-Kent Hospice Foundation, 34 Wellington Street East, Chatham, ON, N7M 3N7, send an email to foundation@chathamkenthospice.com or call us at 519-354-3113.

7. We safeguard your Personal Information.

Personal information is protected with security safeguards appropriate to the sensitivity of the information. We use password protocols and secure websites to protect personal information we receive when an online donation is made. Our software is routinely updated to maximize protection of such information.

8. Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

9. We are open about our privacy practices.

We make our practices relating to the management of personal information available to you by posting our Privacy Statement on our website. You may request a print version of our Privacy Statement by contacting Donor Inquiries, Chatham-Kent Hospice Foundation, 34 Wellington Street East, Chatham, ON, N7M 3N7, send an email to foundation@chathamkenthospice.com or call us at 519-354-3113.

10. We allow you to access your Personal Information.

You may ask us whether we hold any personal information about you. You can see that information and ensure that it’s accurate by contacting Donor Inquiries, Chatham-Kent Hospice Foundation, 34 Wellington Street East, Chatham, ON, N7M 3N7, send an email to foundation@chathamkenthospice.com or call us at 519-354-3113.

11. Compliance with our privacy practices.

If you are concerned about our compliance with our privacy statement, please contact Donor Inquiries, Chatham-Kent Hospice Foundation, 34 Wellington Street East, Chatham, ON, N7M 3N7, call us at 519-354-3113 or send an email to foundation@chathamkenthospice.com. We will investigate all complaints. If a complaint identifies a gap in compliance, we will take appropriate steps to remedy the situation, including changing our policies and practices if necessary.

12. Your Acceptance of this Policy

By using this Site, you signify your acceptance of this statement. If you do not agree to this statement, please do not use our Site. We reserve the right, at our discretion, to change, modify, add, or remove portions from this statement at any time. Your continued use of the Site following the posting of changes to this statement will be deemed your acceptance of those changes.

Contacting Chatham-Kent Hospice

Questions, comments and concerns regarding the handling of personal information may be directed to Executive Director- Chatham-Kent Hospice Foundation, 34 Wellington St E, Chatham, ON, N7M 3N7, send an email to foundation@chathamkenthospice.com or call 519-354-3113.

If you wish to limit or opt-out of future contact by Chatham-Kent Hospice Foundation, please write to us at Donor Inquiries, Chatham-Kent Hospice Foundation, 34 Wellington St E, Chatham, ON, N7M 3N7, send an email to foundation@chathamkenthospice.com or call us at 519-354-3113.