Chatham-Kent Hospice operates 7 days a week, 24 hours a day. The reception desk is staffed by a volunteer daily from 8:30 am to 8:30 pm to welcome family members and visitors. After hours, the clinical team will assist with access.

The Hospice parking lot is located just south of the Hospice, with entrance off Adelaide Street South. Additional parking is available in the areas indicated in grey. Some street parking is permitted but is limited to 1 hour. Please do not park in areas that are reserved for our neighbours (duplex in brown). If you have any questions about where to park, please ask a Hospice staff or volunteer.

For everyone’s safety and privacy, we keep all exterior doors locked. Visitors are requested to use the Adelaide St. entrance, conveniently located off the main parking lot. To request entry, please press the button to the left of the double doors, and say the reason for visiting into the intercom. A Reception Volunteer or team member will buzz you in; you will hear a sound indicating that the door is now unlocked and you can enter the building. You will be greeted warmly by either the Reception Volunteer (or a clinical team member after hours), who will ask you to sign in and use the hand sanitizer.

Chatham-Kent Hospice welcomes families and caregivers to stay 24 hours a day – each suite can accommodate family members wishing to stay overnight on the convertible sofa or in the second floor family room. There is also a family washroom on the second floor which provides overnight guests a place to freshen up.

Please notify the nurse if you are planning to stay all night and they will provide you with linens.

Children under 18 need to have an adult (other than resident) stay with them.

Children are most welcome at Hospice, and must be accompanied by an adult (other than the resident). We ask that parents and guardians use their discretion about whether the Hospice environment is an age-appropriate one for their children. There is a play area with toys, puzzles, etc. in the Great Room, internet-connected computer in the Resource Area, and game station in the Family Room located on the second floor.

Pets may, at the resident’s request and the discretion of Hospice staff, be brought to visit. Please ensure pets are licensed and vaccinated. Pets are the complete responsibility of the family member or person bringing in the pet. Pets must be in a carrier or on a leash when outside of the resident’s room and are not allowed in the kitchen areas.

For privacy reasons, we do not tell people the names of our current residents. If there are any family members or friends who may wish to visit your loved one while at Hospice, you will need to let them know they have moved here.

We understand having extra visitors can interfere with the special, quality time you have to spend with your loved one. Please know we can limit visitors at your request. Visitors may also be limited based on the recommendation of the clinical team to ensure the resident’s wellbeing.