Visiting Guidelines

Updated January 16, 2024

With the cold weather upon us, our community is seeing an increase in respiratory infections such as the flu, RSV, & COVID-19 just to name a few. Here at Hospice, we have safety in mind for our residents, families and visitors so during the months of January, February and March we are strongly recommending that families and visitors wear a mask and practice good hand hygiene by washing your hands with soap and water or using hand sanitizer when you arrive at hospice and throughout your time with us. Masks and hand sanitizer are available at the reception desk when you arrive.  
In addition, these guidelines are in place:

  • Unlimited visitors can visit. There will only be five (5) allowed in the room at one time.
  • If a sixth (6th) visitor arrives the receptionist/staff will call into the room to see if anyone is leaving so that person can come visit.
  • If the resident is in isolation a gown, mask and face shield is also required and must be worn at all times during your visit. The face shield and mask can only be removed when you are eating or drinking.
  • When the resident is out of isolation face shield is optional.
  • If you are a visitor and plan to visit, we encourage you to contact your loved one or their family to see what time would be best.

Screening Questions

When entering hospice, you will no longer be asked the screening questions by our reception volunteer.   Instead, we will have the questions posted and will be asking you to sign in and out.  By signing in you will be acknowledging that you have self-screened for COVID.   Please let our volunteer/staff know if you are experiencing symptoms.

Indoor Footwear

During these months, we see salt coming in on everyone’s footwear.   To help with keeping our floors salt free we are asking if families/visitors could bring a pair of shoes or slippers to change into upon entering Hospice.   We also have slip free socks available at the reception desk if needed.  

Reception Desk Hours

The reception desk continues to be staffed between the core hours of 8:30am-8:30pm, 7 days a week. Please note that reception hours may be reduced based on staff or volunteer availability. We ask that any visitors arriving before or after these times, to please be patient with us as staff may be delayed in answering the door if providing care to one of our residents.


We want you to know that our priority is to ensure the safety of our residents, visitors, volunteers, physicians and employees while continuing to provide excellent care and services.  Our staff appreciate your understanding and cooperation in helping us deliver safe care to you and your loved one. As always, thank you for entrusting us with the care of your loved one. It is truly an honour and our privilege.