Visiting Guidelines

Updated May 17, 2024

If you are a visitor and plan to visit, we encourage you to contact your loved one or their family to see what time would be best.

The Hospice parking lot is located just south of the Hospice, with entrance off Adelaide Street South. Some street parking is permitted but is limited to 1 hour.

Building Entry
For everyone’s safety and privacy, we keep all exterior doors locked. Visitors are requested to use the Adelaide St. entrance, conveniently located off the main parking lot. To request entry, please press the button to the left of the double doors, and say the reason for visiting into the intercom.

Reception Desk Hours
The reception desk continues to be staffed between the core hours of 8:30am-8:30pm, 7 days a week. Please note that reception hours may be reduced based on staff or volunteer availability. We ask that any visitors arriving before or after these times, to please be patient with us as staff may be delayed in answering the door if providing care to one of our residents.

Screening Questions
When entering hospice, you will no longer be asked the screening questions by our reception volunteer.   Instead, we will have the questions posted and will be asking you to sign in and out.  By signing in you will be acknowledging that you have self-screened for COVID.   Please let our volunteer/staff know if you are experiencing symptoms.

We want you to know that our priority is to ensure the safety of our residents, visitors, volunteers, physicians and employees while continuing to provide excellent care and services.  Our staff appreciate your understanding and cooperation in helping us deliver safe care to you and your loved one. As always, thank you for entrusting us with the care of your loved one. It is truly an honour and our privilege.